Concentrix is looking for a Subject Matter Expert to provide floor support, coaching, and feedback to call center agents in Cebu City. The role requires a minimum of two years of college education and 12 to 18 months of call center experience. You will monitor team performance, assist in mentor roles, and provide solutions to problems. Candidates should have clear communication skills, attention to detail, and be willing to work onsite with flexible shifts. This is an opportunity to build skills in leadership and problem-solving.
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