Overview

Our client in the education sector is seeking a Student Services Consultant to join their team. The successful incumbent will be responsible for providing seamless customer service to the institution's clients by ensuring professional, timeous, and empathetic resolution of queries.

Minimum Requirements Grade 12 / Matric Post-school Certificate or Diploma in Customer Service or Public Relations would be advantageous 1-3 years of experience in a call centre environment Track record as a high-performing individual in a Call Centre Proficiency with computers, especially with CRM software, and strong typing skills Job Responsibilities Functional Accountability and Competencies

Responsible for delivering an exceptional customer service by:

Representing the brand through empathetic communication, using omnichannel software. Providing grammar, spelling, and error-free communications. Adaptively utilising various channels in line with the departmental strategy, requir...