Company Overview The company provides comprehensive facilities management and maintenance services, including commercial and home cleaning, air-con servicing, carpet and upholstery cleaning, and beauty services.
Job Summary You will lead recruitment, scheduling, and operational management of cleaning teams to deliver excellent service, resolve client issues, and support business growth through process improvements and collaboration with sales and department heads.
Responsibilities
Recruit and interview cleaning workers from internal leads to build a reliable team
Schedule cleaning staff to ensure timely and efficient service delivery
Manage new cleaning job assignments to optimize team workload and client satisfaction
Conduct site visits to engage clients and promote service contracts
Address performance issues with cleaners and offboard those who do not meet standards
Resolve escalated client concerns in coordination with Customer Service to maintain service qu...