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Strategic Workforce Planner, Contact Center
Premier LLC
π
, , philippines, Philippines
Location
, , philippines
Posted
June 04, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Premier LLC is seeking a WFM Analyst in the Philippines to understand and forecast contact center workloads. This role includes efficient staffing allocation and scheduling, ensuring optimal resource utilization. Responsibilities involve creating forecasts for workload and average handle time, managing capacity planning, and analyzing staffing needs with historical data. The ideal candidate will possess strong analytical skills and be able to communicate with various departments effectively.
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