Key Responsibilities

• Support the implementation of Change Delivery Standards and Governance across E&A, aligning with the broader CCIB model and approach, engaging COOs, client journey and Product leads.


• Interact closely with the Transformation office to ensure alignment of necessary tools and mechanisms in line with best practice.


• Work with the E&A QPR & Portfolio Director on creation of management system artefacts such as an E&A Scorecard, with a unit aligned strategy and integrated backlog that meets strategic priorities and objectives.


• Manage the build out of capacity mapping through each of the delivery teams.


• Establish fit‑for‑purpose metrics to monitor and evaluate performance of the E&A operating unit in pursuit of its CCIB enablement agenda, reviewing and driving improvements where required.


• Create regular Voice of the Client mechanisms and processes, ensuring regular dat...