Drive success for software vendors as a strategic Customer Success Manager. Facilitate cloud adoption and AI innovations tailored to unique client needs and goals.
You will manage and optimize a portfolio of ISVs, focusing on delivering value through strategic planning and operational excellence. This role demands strong communication skills and a thorough understanding of cloud technologies and software business strategies.
Key Responsibilities:
• Manage ISV accounts to ensure strategic success
• Lead customer workshops and executive meetings
• Align operational goals with cloud and AI capabilities
• Identify risks and implement preventative measures
• Collaborate closely with internal AWS teams
Requirements:
• Over 4 years in customer success or transformation roles
• Proven track record with senior technical stakeholders
• Knowledge of SaaS business strategies and growth plans
• Familiarity with cloud infrastructure and data strategies
• Fluenc...