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Strategic Customer Success Leader - Onboarding & Growth
AGRIDENCE PTE. LTD.
📍
singapore, Singapore
Location
singapore
Posted
June 06, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Customer Onboarding
- Own the full onboarding journey from Sales handover to go-live — coordinating internally across Product, Tech, and Sales
- Build a Customer Success Plan for each account, aligned to the customer's agreed goals and use cases
- Run kickoff calls, manage backend platform configuration, and deliver product training sessions
- Ensure customers reach their first meaningful milestone as quickly as possible
- Spot and manage onboarding risks early
- Serve as the first point of contact for customer queries, issues, and requests received via email, chat, or call
- Triage incoming issues, log support tickets on Jira, and coordinate resolution with Product and Engineering
- Validate fixes in production before confirming resolution with customers — no false closures
- Communicate clearly and proactively to customers on ticket status, timeline...