Responsibilities Conduct thorough analysis of current business processes and identify areas for improvement. Analyse data to assess trends, identify risks, and support decision-making. Collaborate with stakeholders to gather, validate, and document business requirements. Develop and maintain detailed process maps, workflows, and documentation using standards such as BPMN 2.0. Perform gap analysis between current processes and desired outcomes and recommend solutions. Facilitate workshops and meetings to elicit requirements and align stakeholders. Work closely with cross‑functional teams to support successful implementation of approved process changes. Assist with system integration testing (SIT) & user acceptance testing (UAT) and maintain requirements traceability throughout the project lifecycle. Conduct regular reviews of processes to identify potential issues and make recommendations for improvement. Communicate effectively with stakeholders to provide updates and gather feedback o...