JOB PURPOSE: Responsible for driving sales, profitability, visual merchandising, and customer satisfaction within the apparel department.

KEY RESPONSIBILITIES:

1. Achieve revenue, gross margin, and sales targets for the apparel department.

2. Manage inventory levels, minimize shrinkage, and control expenses to improve profitability.

3. Implement and adhere to standard operating procedures (SOPs) and visual merchandising guidelines for effective product presentation.

4. Recruit, train, and develop apparel department staff on product knowledge, selling techniques, and customer service best practices.

5. Gather and analyse consumer feedback to identify areas for improvement and enhance customer satisfaction levels.

KEY SKILLS AND COMPETENCIES:

1. Excellent communication, analytical, and presentation skills.

2. Ability to work under pressure, multi-task, and manage a team effectively.

3. Customer-cent...