Areas of Responsibility: Customer Experience Be professional Manage customer interactions, complaints and requests Optimize selling space and drive replenishment to ensure stock availability Conduct floor walks to ensure housekeeping disciplines are adhered to Store Profitability o Sales - meet or exceed targets GP - reduce wastage & improve stock accuracy within benchmarks o NP - reduce controllable expenses in line with budgets Interpret Income Statement information and formulate and implement action plans o Identify challenges, trends and opportunities to drive continuous improvement Store Disciplines & Productivity Ensuring that monthly store audit benchmarks are achieved and improved upon Risk Management Effective stock control and stock management Effective cash handling procedures and controls Lead, develop and retain team members Performance development culture and team effectiveness o Leading, developing and coaching the team o Basic IR Requirements Job Specification s Grade 1...