Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Requirements

• At least High School or Senior High School graduate
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy ...