Become a crucial member of Staples Canada as a Customer Support Specialist, tasked with enhancing the customer experience through effective ServiceOntario interactions. Utilize problem-solving and communication skills to meet customer needs.
As a Customer Support Specialist, you will provide comprehensive service solutions while handling inquiries with professionalism and empathy. You will engage in active listening to anticipate customer requirements, expertly managing escalations when necessary. Your role will also involve maintaining brand standards and supporting fellow team members through personal knowledge sharing and training.
Key Responsibilities:
• Deliver consistent and respectful customer service
• Clearly communicate fees and eligibility for services
• Refer customers to other departments when necessary
• Keep ServiceOntario lobby organized and inviting
• Attend and participate in training sessions and meetings
Requirements:
• 1–2 years in custom...