Elevate customer satisfaction as a Bilingual Customer Support Specialist at Staples Canada. Offer both in-person and online support while processing essential government service transactions.
As a vital team member, your ability to communicate in both English and French will help you provide professional assistance and resolve customer inquiries effectively. This role highlights your commitment to service excellence in a team-oriented, diverse workplace that encourages personal growth.
Key Responsibilities:
• Ensure customer satisfaction with clear and responsive support
• Provide detailed information regarding services, fees, and eligibility
• Process transactions and validate customer documentation
• Assist in de-escalating and resolving customer complaints
• Direct customers throughout their store experience effectively
Requirements:
• Bilingual fluency in English and French is required
• Strong communication and interpersonal skills
• Proven ability...