**Job Family** **:**

Business Operations

**Travel Required** **:**

Up to 10%

**Clearance Required** **:**

None

**What You Will Do:**

+ Create detailed step-by-step documentation for back end (AR Follow Up & Denials, Billing) Revenue Cycle Management (RCM) processes.
+ Collaborate with operations and quality teams to identify needs, skill gaps, and coaching opportunities, ensuring SOP content aligns with business requirements.
+ Coordinate meetings, organize information, and track follow-up items with moderate supervision.
+ Provide ongoing support for process clarifications and performance enhancement.
+ Maintain project planning materials, accurate records, conduct version control, review performance reports, and ensure completion of SOP deliverables within project timelines.
+ Manage Sharepoint sites for document distribution.
+ Conduct Quality Assessments as needed.

**What You Will Need:**