You'll be joining a fantastic international support team of 23 people based in Paris, Algiers, Mexico and Malaysia and accompany mainly our clients based in the EEMEA and Western Europe but not only. What you will be doing progressively and supervised: 

• Assist the team in handling customer requests through the ticketing system and live chat 

• Respond to simple and recurring customer questions using existing documentation and templates 

• Identify and escalate more complex issues to the appropriate team members 

• Participate in the follow-up of customer incidents and related communications, under supervision 

• Contribute to maintaining and improving internal documentation (FAQs, guides, standard replies) 

• Manage from st...