The ‘Zendesk Analytics Prototyping’ (ZAP) team is looking for an experienced Staff Data Engineer to support the team’s charter to accelerate CRM measurements and insights, and help promote a data-centric approach to improving customer support tools and operations. To realize that mission, we build and maintain robust, fine-grained, and contextually rich datasets, providing a foundation for developing insights that help enhance Zendesk’s support operations.

The role will be responsible for closely partnering with Software Development Engineers and Business Intelligence Engineers to build high quality data pipelines and manage the team’s data lake. You’ll work in a collaborative environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated datasets, applying standard architectural & data modeling practices. You will be primarily developing Data Warehouse Solutions in Snowflake...