About our group: Seagate's Johor Recording Media Organization produces both aluminum and glass substrates. The Manufacturing Execution System (MES) receives support from Global Factory IT (GFIT). The local IT team is responsible for keeping MES operational, safeguarding factory endpoints, and upholding high security standards. About the role - you will: Business Analyst / Co-Development Work closely with business users on MES projects and prepare project documentation Handle project prioritization with the Agile team and communicate between business users and the Agile group Provide quarterly reports and presentations to both business stakeholders and the IT department Design AI/ML/Agentic solutions to improve MES workflows and overall IT support Incident Management & Troubleshooting Serve as L2 Support for key MES systems Document incidents and follow up with corrective actions Lead problem management efforts, collaborating with global teams to resolve tickets Forward complex problems...