📍 Jobs Near Me
For Job Seekers For Employers
📍

HiringNearMe.work

Local Jobs, Zero Commute

Jobs
Home › Jobs Near India › Sr.Engineer - service delivery
📍 Local Job Near You

Sr.Engineer - service delivery

🏢
Black Box
📍 Chennai, India
📍
Location Chennai
📅
Posted June 12, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

ITSM L2 Engineer position.

Job Description 

Role Overview

We are seeking a skilled and proactive ITSM L2 Engineer to support and maintain IT Service Management processes and platforms. The candidate will be responsible for handling Level 2 support activities, incident resolution, service request management, problem analysis, and ensuring adherence to ITIL best practices.

Key Responsibilities

  • Provide Level 2 support for ITSM tools Open text – Products - OpenText Network Node Manager i (NNMi), Network Automation (NA), and Service Management Automation X (SMAX) and related applications.
  • Manage and resolve incidents, service requests, and problem tickets within defined SLAs. 
  • Perform root cause analysis and implement corrective actions for recurring issues. 
  • Monitor system performance, availability, and service health. 
  • Coordinate with L1 support, infrastructure, application, and vendor teams for issue r...

    • Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    Chennai
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in Chennai

    View Local Jobs