Job Overview We are seeking a dynamic and experienced professional to lead our Technology Infrastructure and Applications Observability Practice . The candidate will oversee a multidisciplinary team across Operations, Site Reliability Engineering (SRE), Engineering, and Client Engagement , driving excellence in service delivery and leveraging AI-powered Observability to enhance performance, resilience, and business value. The ideal candidate will bring a strong mix of technical depth , strategic thinking , and executive communication , along with a passion for showcasing the business impact of infrastructure insights through data storytelling and intelligent dashboards . Key Responsibilities Leadership & Strategy Lead the Observability Practice spanning infrastructure and application monitoring , log & trace analytics , AIOps , and SRE automation . Develop and drive the roadmap for next-gen observability leveraging AI/ML , causal analysis , and predictive intelligence . Collaborate wit...