Duration: 1 year Working Hours: 8.30am - 6pm, Monday - Fridays. Standby and shift work may be required Location: Central, roaming required Responsibilities: AWS Connect & Service Desk Reliability Design, deploy, and maintain the AWS Connect environment, including Contact Flows, Lambda integrations, Lex Bots, and telephony configurations using Infrastructure as Code (Terraform/CloudFormation). Ensure high availability and reliability of voice and chat channels with optimal latency and audio quality. Manage and support integrations between AWS Connect and ITSM platforms such as ServiceNow, Jira Service Management, or Salesforce. Monitor and scale telephony quotas, concurrent tasks, and backend infrastructure to support peak operational demand. Cloud Infrastructure & Security Manage and support core AWS infrastructure services including EC2, ECS/EKS, S3, Lambda, DynamoDB, and VPC networking. Implement security best practices including IAM least-privilege access, encryption (KMS), and comp...