Job Title

Senior Customer Service Specialist

Designation

SrCustomerServiceSpecialist

Location

Barcelona

Job Summary

The Senior Customer Service Specialist will be responsible for the end-to-end execution of Email and Contact Centre campaigns across the EMEA region. This role involves collaborating with various teams to ensure that campaigns align with commercial objectives, while also developing strategies to enhance customer engagement and insights. The ideal candidate will possess strong CRM tool navigation skills and a passion for delivering exceptional customer experiences.

Responsibilities

• Manage the end-to-end process of Email and Contact Centre campaign briefs, ensuring timely execution across the EMEA region.
• Deliver EMEA CRM operations by overseeing campaign reporting and performance analysis.
• Assist the CRM Lead in the development of quarterly and annual strategy ...