Join us in Revolutionizing Customer Service Design.

Do you want to shape how millions of customers and associates experience Amazon across social apps? As a UX Designer on our Amazon Customer Service (CS) team, you'll craft intuitive, delightful experiences that transform how customers get help, and how our associates deliver world-class service across existing and emerging social channels like Instagram, TikTok, and X.

The CS organization supports customers in several languages globally. Our CS-Social team within CS monitors and responds to customers to address their needs across all major social apps. We're looking for a strategic designer who can elevate both customer-facing experiences and the tools our associates use daily to deliver exceptional service.

You'll design solutions for complex problems while ensuring consistency, simplicity, and delight. This role requires someone who can think strategically about end-to-end experiences while executing tacti...