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Sr. Specialist Rider Engagement

🏢
talabat
📍 Maadi, Egypt
📍
Location Maadi
📅
Posted June 09, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

What's On Your Plate?


Key Responsibilities1. Rider Retention & Churn Management

  • Develop and implement strategies to improve rider retention and minimize churn across all operational zones.
  • Work with performance team to conduct data analysis to identify churn patterns, early-warning indicators, and opportunities for intervention.
  • Collaborate with Operations, 3PL/Vendor Management, and Rider Support teams to execute targeted retention initiatives.

    • 2. Rider Satisfaction & Value Proposition Insights

  • Manage the regular Rider Satisfaction, NPS, and Value Proposition surveys.
  • Track satisfaction KPIs and identify key pain points impacting rider experience.
  • Conduct root-cause analysis using quantitative and qualitative data.
  • Present insights and recommendations to senior leadership and cross-functional stakeholders.

    • 3. Action Planning & Continuous Improvement<...

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    📍 Location Details

    🌆
    City
    Maadi
    🗺️
    Country
    Egypt
    🚗
    Commute
    Local Area

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