**We are the people who give possibilities purpose**

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.


**Job Description**

**Job Responsibilities:**

+ Develop, analyze, and communicate departmental metrics, complaint trends, and actionable insights; lead recurring KPI reviews to drive data integrity, alignment, and cross-functional action plans.
+ Drive the development, implementation, and continuous improvement of complaint handling systems, tools, SOPs, and processes to ensure efficiency, standardization, and compliance with corporate policies and regulatory requirements.
+ Ensure timely, accur...