**What you’ll do:**

Ensure the quality and reliability of supplier products and manage warranty-related issues within the electrical sector by leading supplier assessments, driving corrective actions, resolving customer complaints, and supporting continuous improvement through audits, metrics, and cross-functional collaboration.

**ESSENTIAL FUNCTIONS**
• Lead and coordinate resolution of customer complaints and quality issues, including root cause analysis and corrective/preventive actions (CAPA).
• Apply structured problem-solving methodologies such as PDCA, DMAIC, 8D, 5 Why, Fishbone diagrams, and pareto charts.
• Communicate effectively with customers, providing timely updates on quality issues and ensuring customer satisfaction.
• Attend and lead customer meetings, driving problem-solving and CAPA execution.
• Review and approve quality documentation, including inspection plans, test methods, and specifications for compliance.
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