Summary

The Senior Quality Analyst plays a key role in supporting Quality Management System (QMS) enhancements, coordinating audits, managing customer complaints, and performing advanced data analysis to identify trends and drive continuous improvement. Exposure to Post‑Market Surveillance (PMS) and Field Action processes is considered an advantage. Additionally, the role supports in‑house quality issue investigations through Nonconformance and CAPA processes. This position requires strong analytical skills and experience in complaint handling within the medical device or pharmaceutical industry.

Essential Duties and Responsibilities

Data‑Driven Quality & Continuous Improvement (Core Emphasis)

• Lead the analysis of quality data across nonconformances, CAPA, complaints and audits to identify trends, systemic risks, and improvement opportunities.
• Develop and maintain Power BI dashboards and analytical reports to monitor key quality ind...