Description
Amazon's Worldwide Vendor Experience (WW VX) team is seeking an exceptional Senior Program Manager to lead global programs that measure, monitor, and improve how hundreds of thousands of vendors experience Amazon. You will own the critical metrics that define vendor health, from contact rates and satisfaction scores to Net Promoter Score (NPS), while simultaneously building and managing a worldwide Vendor advocate panel and leading a high-profile Vendor Speaker Series. This role is equal parts operational rigor, strategic thinking, and relationship building, with a forward-looking mandate to drive AI-powered friction elimination at scale.

You will serve as the connective tissue between vendor voice, internal product teams, and senior leadership, translating what vendors feel and say into measurable programs that drive action across the entire retail organization.

Key job responsibilities
- Own the end-to-end strategy, measurement, and reporting of wo...