Description
Amazon Shipping is seeking a strategic, results-driven Sr. Program Manager to lead support experience and quality improvement workstreams. In this role, you will own end-to-end program management across complex, cross-functional initiatives spanning technology, operations, commercial, and program teams. You will define goals, hold stakeholders accountable to individual deliverables, and ensure all workstreams are aligned and progressing toward broader objectives.

The ideal candidate thrives in ambiguous environments, brings a detailed analytical mindset paired with a think-big attitude, and is a natural self-starter. You are an effective communicator and organizer who can manage multiple stakeholders simultaneously while keeping teams focused and on track.

Key job responsibilities
- Build and own the customer experience and quality charter, driving strategic initiatives that deliver measurable improvements across support programs
- Lead cross-func...