As a Senior Product Manager-Technical on the Customer Success (CS) Intelligence team within the AWS Specialists & Partners (ASP) org, you will architect and drive the development of AWS' next-generation CS intelligence stack and AI-powered agents. This dual mandate encompasses building a unified data foundation that enables real-time visibility into AWS service usage and customer value realization, while pioneering autonomous CS agents that proactively drive adoption and business outcomes for customers. You will transform AWS' post-launch customer journey through intelligent automation, predictive insights, and scalable agent-led workflows that set new standards for enterprise customer success.

Working backwards from our vision of agent-led customer success, you will collaborate with service teams across AWS, field & marketplace services engineering, data science, UX, and operations teams to create an integrated intelligence platform that combines customer telemetry, service a...