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Sr. Operational Excellence Consultant

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Company 81 - Manulife Data Services Inc.
📍 Quezon City, Philippines
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Location Quezon City
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Posted June 16, 2026
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Commute Local Area
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Job Description

TheSr. Operational Excellence Consultantwill focus on top-down, cross-functional and may require Onshore-Offshore collaborative initiatives. 

Position Responsibilities:

Project / Service Delivery 

Responsible for executing the tasks assigned by the project manager which generally entail: 

  • Conducting process discovery & walkthrough sessions for operational and/or support processes 
  • Gathering adequate information and data to support the project objectives 
  • Validating information and data used for developing project deliverables
  • Identifying process and/or performance gaps and opportunities 
  • Quantifying impact of process gaps and/or performance misses and continuous improvement opportunities
  • Developing project deliverables such as process maps, policy, processes and procedures documentation,data analysis, charts, management readout, etc.
  • Supporting the business process owners in deploying the agreed r...

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    📍 Location Details

    🌆
    City
    Quezon City
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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