TheSr. Manager, Technical Engineering– Application Support leads a specialized production support organization responsible for L2/L3 application support, systems engineering, and operational readiness for business-critical healthcare platforms. This leader ensures reliable service delivery by guiding incident/problem management, monitoring and observability strategy, change/release execution, and disaster recovery readiness, while partnering closely with Application Development, Product, Infrastructure, Security, and Quality teams to translate product and customer requirements into resilient operational solutions.

This role applies systems engineering discipline to the full solution lifecycle—concept, design, implementation, validation, deployment, operations, maintenance, and decommissioning—ensuring that technical, schedule, cost, and risk constraints are considered and that requirements are converted into measurable operational outcomes (SLO/SLA adherence, availabili...