Drive customer satisfaction and product field quality improvements. Interface with the customer and Vertiv leadership to understand current issues, report performance metrics, and present 8D’s. Organize cross‑functional teams to drive issue resolution utilizing disciplined problem‑solving techniques. Minimize customer operational risk when field issues, defects, recalls, or performance degradation events occur.

Responsibilities

• Provide monthly reports on offer performance and share with Regional Management and Global BU Quality Leaders. Present during Quality MBR when needed:
  • Field failure pareto per product line (customer claims)
  • Tech Support statistics
  • Top customers / countries
  • List of improvement actions (together with global BU and manufacturing plant)
  • CoQ plant (mostly warranty)
  • RTY with plant
  • FFPY and Early Life Failures on the field <90 days (with services)
  • Red Flags ...