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Sr. Manager, Product Management - Tech, Associate Experience Tech
Amazon
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Hyderabad, India
Location
Hyderabad
Posted
June 17, 2026
Commute
Local Area
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Job Description
Description
About the Organization
Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business β retail, devices, digital products, business, and drivers. Our Associate Experience team owns the product strategy, tooling, and AI systems that define how Customer Service agents work: what information they can access, what actions they can take, and how effectively they resolve customer issues on first contact.
At the center of this is our associate-facing customer service platform β the primary interface through which agents across the globe handle customer contacts across chat, email, phone, and messaging channels. We are investing in rebuilding this platform for the AI era: moving from rigid, domain-specific workflows toward a flexible, intelligent experience where AI and human agents work side by side to deliver faster, more consistent, and higher-quality customer outcomes.
The Role
We are looking for a Sr. Manager, Pr...
About the Organization
Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business β retail, devices, digital products, business, and drivers. Our Associate Experience team owns the product strategy, tooling, and AI systems that define how Customer Service agents work: what information they can access, what actions they can take, and how effectively they resolve customer issues on first contact.
At the center of this is our associate-facing customer service platform β the primary interface through which agents across the globe handle customer contacts across chat, email, phone, and messaging channels. We are investing in rebuilding this platform for the AI era: moving from rigid, domain-specific workflows toward a flexible, intelligent experience where AI and human agents work side by side to deliver faster, more consistent, and higher-quality customer outcomes.
The Role
We are looking for a Sr. Manager, Pr...