Sr Manager Process Improvement (Service Excellence)

Stark Asia Solutions Inc.

Job Description

• Completed at least 10 Greenbelt projects as Greenbelt certified for KPI Improvement such as CSAT, AHT etc.
• Experience in managing Telco and Media accounts
• 10 years of minimum experience working in BPO
• Process Improvement experience in BPO Setup is required
• At least 5 years’ experience in a Process Improvement capacity
• Minimum tenure of at least 2 years in last 2 organizations
• Must be at least an incumbent Manager or current Sr. Manager
• Must be willing to work on flexible schedule
• Willing to work onsite in Clark, Pampanga
• With relocation package

Key Responsibilities and Focus Areas

• Strategic Improvement: Leading high-impact, fact-based analyses to redesign complex business processes and drive automation.
• Performance Metrics: ...