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Sr Manager Process Improvement (Service Excellence)
Stark Asia Solutions Inc.
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, pampanga, philippines, Philippines
Location
, pampanga, philippines
Posted
May 31, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Sr Manager Process Improvement (Service Excellence)
Stark Asia Solutions Inc.
Job Description
- Completed at least 10 Greenbelt projects as Greenbelt certified for KPI Improvement such as CSAT, AHT etc.
- Experience in managing Telco and Media accounts
- 10 years of minimum experience working in BPO
- Process Improvement experience in BPO Setup is required
- At least 5 yearsβ experience in a Process Improvement capacity
- Minimum tenure of at least 2 years in last 2 organizations
- Must be at least an incumbent Manager or current Sr. Manager
- Must be willing to work on flexible schedule
- Willing to work onsite in Clark, Pampanga
- With relocation package
Key Responsibilities and Focus Areas
- Strategic Improvement: Leading high-impact, fact-based analyses to redesign complex business processes and drive automation.
- Performance Metrics: ...