Job Overview

Client Profile: The organization operates through a globally distributed delivery model that combines regional expertise with centralized process excellence. This approach ensures operational flexibility, service continuity, and consistent quality across client engagements.

Position Details

Position: Sr Manager Process Improvement (Service Excellence)

Company Industry: BPO Company

Salary Offer: Php160,000 basic pay + allowances

Work Setup: Hybrid Setup

Qualifications

• Bachelor’s degree in any related field.
• With at least 8-10 years of experience as Sr Manager Process Improvement (Service Excellence).
• Experience working in a BPO Company is an advantage.
• Amendable to work in a shifting Schedule.
• Amendable to work in Hybrid Setup.

Responsibilities

• Develop and execute service excellence strategies, lead transformation projects...