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Sr. Manager, Customer Care (Call Center)
Washington Suburban Sanitary Commission (WSSC)
📍
Laurel, United States
Location
Laurel
Posted
June 24, 2026
Commute
Local Area
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Job Description
Position Information
Functional TitleSr. Manager, Customer Care (Call Center)
Recruitment Category TypeStandard
Functional CategoryCustomer Service
GradeGS.18
FLSA StatusExempt
Requisition Number26-0248
Number of Vacancies1
Job LevelDivision Manager
Job CodeN/A
Job Description Summary
Organization NameCustomer Care
Reports toDirector, Customer Service
Full or Part TimeFull Time
If Part Time how many hours per week
Regular or TemporaryRegular
Position End Date (if temporary)
Work Schedule
Hours as scheduled. Call Center Operates Monday-Friday 8am-6pm. Additional hours as required.
Position LocationLaurel
Position Summary Information
General Summary
TheSr.Manager, Customer Caredirects and manages customer-oriented services and outreach activities for the Commission, and provides oversigh...
Functional TitleSr. Manager, Customer Care (Call Center)
Recruitment Category TypeStandard
Functional CategoryCustomer Service
GradeGS.18
FLSA StatusExempt
Requisition Number26-0248
Number of Vacancies1
Job LevelDivision Manager
Job CodeN/A
Job Description Summary
Organization NameCustomer Care
Reports toDirector, Customer Service
Full or Part TimeFull Time
If Part Time how many hours per week
Regular or TemporaryRegular
Position End Date (if temporary)
Work Schedule
Hours as scheduled. Call Center Operates Monday-Friday 8am-6pm. Additional hours as required.
Position LocationLaurel
Position Summary Information
General Summary
TheSr.Manager, Customer Caredirects and manages customer-oriented services and outreach activities for the Commission, and provides oversigh...