We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

**What you’ll be doing**

The Sr. Manager is responsible to lead the Mobile Advisor Assistant team and partner on escalations as needed. The Sr. Manager is accountable for annual capacity planning, maintaining SLAs across all services and people management. The role applies professional knowledge in the management of departmental costs, staffing and managerial planning, working closely with the business to support the implementation of products, processes, and techniques to improve the clie...