This role requires candidates to be on-site 4-days per week at our Rosemont, IL Headquarters
Position Responsibilities

+ Monitor the ticketing system queue for all RH and RFM inquiries, complete basic troubleshooting, gather pertinent information, and resolve or escalate all tickets as needed. This includes partnering with cross-functional teams to lead change initiatives, ensuring stakeholder alignment and effective execution

+ Provide Tier I technical support for HR systems including, but not limited to, researching and resolving RH and RFM specific problems, unexpected results, or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements

+ Recommend best practices including process/customer service improvements, innovative solutions, policy changes, and initiatives to automate and streamline system analysis, data integration, and reporting capabilities

+ Assist in development of standa...