Description

• Lead, manage, and mentor a team of HR Shared Services professionals, including Labor Relations, HRIS, Employee Relations, Comp & Ben, and other support staff.
• Foster a positive, customer centric team culture focused on collaboration, continuous learning, and high performance.
• Develop and implement performance goals for HR staff, ensuring accountability, growth, and development.
• Conduct regular performance reviews, provide coaching, feedback, and ensure team members are well equipped to meet organizational needs.
• Oversee the delivery of HR services, including employee inquiries, HRIS management, benefits administration, and other related processes.
• Ensure consistent, high quality service delivery in line with service level agreements (SLAs) and key performance indicators (KPIs).
• Monitor and optimize day to day operations to improve efficiency, reduce errors, and enhance customer satisfaction. <...