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Sr. Customer Success Manager I, Payroll
Remotedxb
📍
dubai, United-Arab-Emirates
Location
dubai
Posted
May 29, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities
- Lead high-stakes discovery calls and product demos to drive product adoption and meet strategic goals.
- Manage a collaborative book of business for approximately 500 locations within a regional pod structure.
- Protect and expand SaaS revenue by identifying downsell risks and executing churn mitigation strategies.
- Diagnose technical issues within Core POS and Employee Cloud systems to resolve complex customer needs.
- Leverage product usage data and business analytics to recommend payroll process improvements.
- Act as the Voice of the Customer by gathering feedback for leadership and partnering with internal teams for issue resolution.
- Drive full activation of the Payroll Product Suite through educational presentations and training sessions.
- Fluent/Bilingual in Spanish and English (written and verbal) to support Spanish-speaking customers.
- 2+ year...