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Sr Customer Relations and Quality Manager
GE Vernova
π
Schenectady, United States
Location
Schenectady
Posted
June 20, 2026
Commute
Local Area
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Job Description
**Job Description Summary**
We are seeking a dynamic and results-driven Quality Manager to lead plant-level quality execution and ensure the highest standards of product and process quality. This role is accountable for customer quality performance, Quality Management System (QMS) ownership, laboratory operations, and end-to-end problem resolution.
The Quality Manager will play a critical leadership role in driving customer satisfaction, compliance, and continuous improvement, while fostering a culture of Built-In Quality and Zero Defect mindset across the organization.
**Job Description**
**What you'll do:**
**Customer Quality & Relationship Management**
+ Serve as the primary quality interface to customers, ensuring strong relationships and responsiveness.
+ Lead communication and resolution of customer non-conformities, complaints, and escapes.
+ Ensure timely and high-quality responses using structured problem-solving methodologies (8...
We are seeking a dynamic and results-driven Quality Manager to lead plant-level quality execution and ensure the highest standards of product and process quality. This role is accountable for customer quality performance, Quality Management System (QMS) ownership, laboratory operations, and end-to-end problem resolution.
The Quality Manager will play a critical leadership role in driving customer satisfaction, compliance, and continuous improvement, while fostering a culture of Built-In Quality and Zero Defect mindset across the organization.
**Job Description**
**What you'll do:**
**Customer Quality & Relationship Management**
+ Serve as the primary quality interface to customers, ensuring strong relationships and responsiveness.
+ Lead communication and resolution of customer non-conformities, complaints, and escapes.
+ Ensure timely and high-quality responses using structured problem-solving methodologies (8...