Summary

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Sr. Coordinator, Enterprise Payments Exceptions

Returns and Exceptions: Responsible for planning, organizing and exercising leadership around the coordination of workflow and process management related activities. This role will coordinate and monitor the daily workflow in accordance with policies and procedures while maintaining effectiveness and efficiency. Responsible for providing fellow team members and internal customers with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes with minimal supervision. The Senior Coordinator will act as the main trainer for new functions and associates in the department.

Work Set up: Hybrid ; Night Shift

General Responsibilities

• Demonstrate strong communication skills by representing the department in meetings with various parties across the bank and vendo...