Primary Roles & Responsibilities:


+ Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.

+ Install and configure voice gateways as part of the Collaboration solutions

+ Install and configure LAN switches and networking components

+ Establish QOS policies

+ Install and configure SIP border solutions (CUBE and other SBC’s)

+ Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.

+ Troubleshoot integrated technology issues and maintain an accurate issues list.