Job Description
A client in Fort Worth, TX is looking for a Senior Collections Representative for the Collections team. Some of the responsibilities include:

Make outbound and take inbound calls from Mercedes- Benz Financial Services (MBFS) customers for the purposes of:
Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
Collaborate with internal and external groups to resolve escalated customer issues and or complaints when needed.
Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
Provide excellent customer service while handling incoming calls from external and internal customers w...