**Job Description:**
**Job Summary:**
Effectively manage ongoing relationships with clients in portfolio and oversee Client Success Manager. Focus of this position is to enhance and nurture existing relationships resulting in client retention and identification of upsell (add-on business) opportunities and to lead streamlined, effective internal teams to support clients and customers.
**Essential Job Functions:**
**Performance Monitoring** :
+ Oversee daily operations and performance of client success managers
+ Act as main point of contact for CSMs to support client inquiries, concerns, and feedback
+ Identify opportunities with CSMs to expand the client’s use of service
+ Participate in creating of goals, and track progress throughout the year with team
+ Ensure team is staying on track to meeting goal for all implementations
+ Manage portfolio requirements set by Director of CSM
+ Coordinate 1:1 with CSMs to track and report on performance and key m...