Description

The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role and Responsibilities:

Customer service includes communication via telephone, email, chat or through other social media platforms

Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)

Ensures delivery of objectives and client expectations are met in accordance with contractual obligations

Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures

Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products

Interact with customer and functional organizations to develop specifications for content of courses

Post-sale technical support servi...