Job Description
Insight Global is seeking a customer-focused and solutions-driven Sr. Client Service Specialist to support client operations at our clients newly opened 1 million square foot warehouse. As a key liaison between our customer clients and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility. The role will be responsible for responding to orders, general client inquiries, invoice questions, and client complaints. They will be in charge of keeping all records for consistent problem areas within the warehouse. He / She will resolve issues with order, delivery dates or service and also ensure our clients customer are made aware as well. The Sr. Client Service Specialist will resolve the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expeditin...