Sr Business Analyst Marketplace Experience Global
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Job Description
Job Description
YOUR MISSION
We are looking for a Senior Business Analyst to turn customer experience data into the engine behind better decisions at Glovo.
You will be the analytical backbone of the Customer Experience team — the person who knows what's happening before anyone else does, can explain why, and can tell us what it's worth to fix it. In a team where every decision around customer interactions has a direct cost and a direct impact on customer loyalty, your work will shape where we focus and how we prioritise. You won't just support decisions — you'll drive them.
THE JOURNEY
As a Business Analyst, you will:
Convert data into decisions that make the customer experience measurably better.
Customer-Obsessed Analysis: Dig into CX metrics — CSAT, contact rates, resolution times, compensation trends — to surface what's actually driving customer dissatisfaction. Go beyond describing what happened...