About The Role

Grade Level: 09

As a Customer Solutions Senior Associate, your main job is to help customers by providing excellent support with our energy products and tools. You work with information about clean energy technology (solar, wind, batteries, etc.), supply and demand dynamics, and financial investment modeling to help clients understand how energy is changing and what risks and opportunities come with it.

You support customers by showing them how to use our products, answering their questions, and listening to their needs. You work with other teams—Product, Commercial, and Marketing—to ensure those needs are met. If there are problems you cannot solve, you pass them on to experts who can help.

Responsibilities

• Provide comprehensive client support for S&P Global's Horizon Group products, mainly Energy Transition, Sustainability, and Risk Data solutions through phone, email, and client consultation channels – primarily ...