**Job Description Summary**
Responsible for supporting and maintaining multiple user and customer-facing applications and related data processing platforms and services.
Ensures the user-facing business applications are consistently available and are highly performant meeting customer needs.

**Job Description**

**Roles and Responsibilities**

In this role, you will:
Execute day to day application maintenance, processing and user support
Responsible for responding/delegating support cases from application customers
Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
Drive customer communication during critical events and lead retrospective meetings
Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
Drive root cause investigation implementing any learnings or improvement opportunities
Drive projects that improve customer experie...